Customer Service
Portland Mercantile Company's customer service goal is simple. We are committed to providing our customers total satisfaction in their total buying experience. Every time. Guaranteed.
To Contact Us
By email
Please feel free to drop us a line for product inquiries, to share your thoughts on our site, or your shopping experience. Your feedback is welcomed. We will respond to your email within 24 hours. You can email us at customerservice@portlandmercantile.com.
By regular mail
You can write to us at the following address:
Portland Mercantile Company
PO Box 73
Portland, OR 97207-0073
By phone
If you need to call us, please contact us at (503) 887-8115 for customer service. If we are unable to take your call right away, please leave a detailed message including your name, phone number, and the best time to return your call. We will return your call as quickly as possible and typically within 24 hours.
Order Status
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